AI Catalyzes Product Builders and Customer-Centric Experiences
Related Episodes
User Experience Trumps AI Power for Agent Adoption
monday.com reveals how shifting focus from tech capabilities to user experience, managing expectations through naming and entry points, and embedding interfaces solves AI adoption challenges.
View Episode Notes →
Blockchain and Verifiable AI for Personal Autonomy and Trust
Unlock AI's potential with verifiable ownership and decentralized infrastructure, ensuring your AI agents serve your interests and protect against manipulation.
View Episode Notes →
Analog Power: Reclaim Creativity and Clarity from AI Overwhelm
Analog tools like paper planners foster creativity and clarity by engaging the brain differently than AI, combating digital overwhelm and promoting deeper thinking.
View Episode Notes →
Purpose-Built Enterprise AI Agents Augment Human Capabilities Through Context and Trust
Enterprise AI agents succeed by augmenting human roles with purpose-built solutions, not general replacements. Transparency and context engineering build trust for 10x efficiency gains.
View Episode Notes →
AWS Shifts to AI Co-workers and Custom Chips
AWS pivots to AI co-workers with "frontier agents," launches Trainium 3 chips, and redefines Amazon Connect, signaling a massive shift in cloud infrastructure investment and AI strategy.
View Episode Notes →
AI as Thought Partner for Creative Problem-Solving and Innovation
AI augments intelligence by acting as a thought partner, not a copy-paste tool. Engage with AI using creative frameworks to unlock novel solutions and challenge your own biases.
View Episode Notes →Resources
Books
- "Product Thinking" by Melissa Perry - Mentioned as the name of the podcast, indicating it's a resource for product management insights.
Videos & Documentaries
- "Gemini" - Used by the guest to build an application for visualizing the company's roadmap, demonstrating its capability for rapid prototyping.
Tools & Software
- "Figma Make" - Used for design and prototyping of products.
- "Cloud Code" - Mentioned as a tool that could change in the future, implying its use in product development.
- "Gemini" - Used by the guest to build an application for visualizing the company's roadmap, demonstrating its capability for rapid prototyping.
Articles & Papers
- "The Product Thinking Podcast" - The podcast itself, serving as a resource for product management insights.
People Mentioned
- "Srinivasan Raghavan" - Chief Product Officer at Freshworks, guest on the podcast, sharing insights on AI and customer experience.
- "Melissa Perry" - Host of the Product Thinking podcast.
Organizations & Institutions
- "Freshworks" - Company where Srinivasan Raghavan is Chief Product Officer, focusing on AI-powered customer and employee experience solutions.
- "American Express", "Disney", "The Home Depot", "The Los Angeles Dodgers" - Examples of large companies that are customers of Freshworks.
- "Five9" - Previous company where Srinivasan Raghavan worked in product management, focusing on AI and automation.
- "RingCentral" - Previous company where Srinivasan Raghavan was Chief Product Officer, working on communication and collaboration with AI.
- "Hustle Fund" - Mentioned in relation to Angel Squad, an investment group.
Courses & Educational Resources
- "Product Institute" - Offers online courses for product managers, with a discount code provided.
- "Angel Squad" - A community for product leaders interested in angel investing, with a focus on learning from experienced operators.
Websites & Online Resources
- "productinstitute.com" - Website for Product Institute, offering courses for product managers.
- "goangelsquad.co/melissa" - URL for Angel Squad, a resource for product leaders interested in angel investing.
- "linkedin.com/in/srinivasen28" - Srinivasan Raghavan's LinkedIn profile.
- "twitter.com/srinivayer" - Srinivasan Raghavan's Twitter handle.
- "productthinkingpodcast.com" - Website for The Product Thinking Podcast.
Other Resources
- "AI Agent Studio" - A platform by Freshworks for orchestrating agentic workflows across employee and customer experience.
- "AI Insights Analyst" - A product from Freshworks that acts like a "ChatGPT for your enterprise," surfacing insights from data.
- "AI Agents" - Freshworks' AI-powered concierges and personal assistants for end-users and human agents.
- "Co-pilot" - A feature of Freshworks' AI that acts as a personal assistant to human agents.
- "Mitochondria" - Used as an example of a complex topic explained simply by AI (ChatGPT).