Wiz's Product-Led, Customer-Obsessed Cloud Security Disruption
TL;DR
- Wiz's rapid enterprise adoption stemmed from solving a critical cloud security problem with a product offering immediate value (under an hour), bypassing traditional lengthy deployment cycles.
- Early product-market fit and a focus on rapid time-to-value enabled Wiz to achieve millions in ARR before hiring a dedicated sales team, driven by customer pull.
- Wiz's success in enterprise sales is attributed to deep understanding of customer processes and workflows, rather than just product features, fostering trust and integration.
- Marketing at Wiz prioritizes brand expertise and creative, unconventional approaches (e.g., "Wiz of Oz" booth) over traditional metrics, believing in building warm customer rooms.
- The company culture emphasizes a "doer" mentality with minimal meetings and high ownership, fostering rapid execution and problem-solving by empowering individuals.
- Building enterprise-grade products from day one with a "works for infinite scale" mindset, informed by Microsoft experience, prevented significant technical debt and enabled rapid growth.
- Wiz's success is rooted in a "customer-first" philosophy, treating clients as partners and prioritizing their long-term success, even if it means short-term revenue optimization.
Deep Dive
Wiz's rapid ascent to a $30 billion valuation in enterprise cloud security stems from a product-led, customer-obsessed approach that prioritizes rapid time-to-value and deep domain expertise over traditional sales motions. This strategy, coupled with a unique cultural emphasis on execution and adaptability, has enabled Wiz to disrupt a mature market by offering an intuitive, immediately impactful solution that resonates with enterprise security and development teams.
The core of Wiz's success lies in its ability to solve a significant, immediate problem for its target audience. By ensuring customers derive tangible value within minutes of deployment, rather than months, Wiz bypasses the typical enterprise sales friction. This short time-to-value is a direct consequence of a product strategy, led by Raaz Herzberg, that was built from inception with an "infinite scale" mindset, learned from the founders' extensive experience at Microsoft leading Azure security products. This foresight eliminated the need for costly refactoring and technical debt accrual, allowing for sustained velocity. Furthermore, Wiz actively cultivates a "customer as team member" ethos, treating every customer interaction as an opportunity to learn and refine their offering, ensuring that even custom requests align with their core mission of securing cloud applications. This customer-centricity, combined with a bold, untraditional marketing approach exemplified by the "Wiz of Oz" booth at RSA, created significant brand awareness and market pull, even before a formal sales team was in place.
The implications of Wiz's approach extend to how enterprise startups should be capitalized and managed. The founders' deep understanding of enterprise needs and scale, derived from their Microsoft tenure, allowed them to build a product capable of winning large enterprise deals from day one, a strategy that typically requires substantial early-stage funding. This suggests that for companies targeting the enterprise, securing significant seed capital is not merely about dilution but a necessity to build the foundational, scalable infrastructure required for success. Moreover, Wiz's culture of "doers" and its embrace of AI tools like their internal "Marilyn" chatbot demonstrate a commitment to operational efficiency and a willingness to deviate from traditional corporate structures. This emphasis on hands-on execution and leveraging AI for enablement, rather than relying solely on external SAS solutions, provides a blueprint for how to scale effectively, particularly in a market characterized by rapid change and increasing complexity, as evidenced by the evolving landscape of cloud-native application security.
Action Items
- Create internal GTM chatbot: Integrate with internal docs, product telemetry, and internet to provide daily sales enablement.
- Audit marketing channels: Evaluate effectiveness of current channels against brand building goals, prioritizing those with hard-to-quantify impact.
- Design product for infinite scale: Ensure all new features and architectural decisions can support enterprise-level deployments from day one.
- Develop customer-centric product roadmap: Prioritize features aligned with the company's core domain (cloud security) and potential for broad adoption.
- Implement proactive customer success: Proactively engage with customers to identify and resolve issues, fostering long-term partnerships.
Key Quotes
"I always feel like an imposter every day it's part of the motivation I also think sometimes people think they know more than they know I'm never at that problem I always feel like I know probably less than they know and I'm never complaining about anything I'm always paranoid about everything I've kind of learned to embrace it I never feel confident I always feel like an imposter in every single thing I've done through my career whether I was well prepared not well prepared whether it was something that should have been a walk in the park or not I feel the same way."
Raaz Herzberg explains that he consistently feels like an imposter, which he views as a motivator rather than a hindrance. This feeling of knowing less than others and being paranoid about potential failures drives him to be diligent and avoid complacency in his career.
"I think wiz had an incredible product market fit early on meaning the value that the product brought to customers was very clear it was a combination of product market fit and also we were solving something that was a big problem it wasn't like a small problem for our customers like for customers for security teams there's a before wiz and an after wiz moment we're solving a big problem for them like we're solving cloud security if you're a security team and a dev team and you're building things in the cloud how do you secure them that's what we solved it's a big problem and the product had very strong product market fit and also from day one the product and i started as the first product manager so my first role at wiz was leading the product team we always believed that time to value is value and so the way wiz works is very fast meaning you connect to your environment and it's an enterprise security product so those things are expected to take months and months and months for deployments and things until you see value but in wiz literally you get value in like 15 minutes so things like a combination of having very short time to value being very easy to deploy and solving a very big problem like solving cloud security and wiz started at you know the beginning of covid so it was even a bigger problem than it ever was before because everybody were moving even faster to the cloud so it was a combination of all of those three things that just kind of made it roll much faster than we expected."
Raaz Herzberg attributes Wiz's early success to a strong product-market fit, solving a significant problem in cloud security, and a rapid time-to-value for customers. He highlights that unlike typical enterprise security products that take months to deploy, Wiz delivers value within minutes, a key differentiator that accelerated their growth, especially with the increased cloud adoption during COVID-19.
"I think for us the best marketing decision I've made early on was trusting my instincts about being out there with something super weird and unique the first decision I actually made after I took the marketing role already we had space in in rsa which is like the super bowl of cyber companies so it's like this huge conference where you pay a lot of money to get you know a booth so like 5 meters on 5 meters of something you paid like i don't know a ton of money to get that and we already had that space right and our problem at the time was that nobody's ever heard of us nobody heard of wiz although we had amazing product market fit that was the problem so I decided to be like okay i've been to this conference a gazillion times they spend most of my grant cyber security everything's like gray blue dark scary I said let's do a wiz of oz booth and make it super weird so the thing literally looked like wiz of oz it was like this big hot air balloon there was like a yellow brick stone and I paid some actors from san francisco to dress up like the wiz of oz characters and spend the day there you know compared to the price you pay for that small space it's nothing doing something yellow and weird doesn't cost more than doing it black and boring and bringing actors is like 400 a day so it wasn't more expensive but there was a chance of people being what is she doing like this is so weird and I was just coming into the role so a lot of people were looking at what I was doing inside the company because I've never done this before but like I just decided to roll with it I didn't ask a lot of people for their opinion I just rolled with it and we have the same size of space and place at that conference every year and it brought in like 4x more leads and everybody because everybody came to see what what is that company it didn't say anything except wiz of oz so I think that taught me a bit about not doing things the classic way trusting your gut not being afraid to be different and it taught me that lesson that that's okay in marketing it's not that okay in product by the way but in marketing it's fine because let's say that this booth would have been the weirdest thing ever okay I would have never done it again and people would have rolled their eyes at me but there's no harm there for good or something I'm not ruining something."
Raaz Herzberg recounts the "Wizard of Oz" themed booth at an RSA conference as his most impactful marketing decision, emphasizing the importance of trusting instincts and embracing uniqueness. Despite being new to the marketing role and facing potential skepticism, this unconventional approach significantly increased lead generation compared to traditional, "boring" booths, teaching him the value of differentiation in marketing.
"I think one of my biggest mistakes early on was that I had no real understanding of product marketing and its role I spent my career on the engineering and product side never on the go to market side and product marketing is this weird animal that's in between and being on the product side it was never sure I mean I almost thought of them as ignorantly right that was because I was ignorant about their role but I thought of them almost like the team that writes the blogs you know when you launch something that's really that was my perception and I couldn't have been more wrong and I joke about this today with my head of pmm chang which is incredible the smartest woman on this planet and she remembers the day I met her at wiz and at that point I was still on the product team I had nothing to do with marketing and I kind of asked her so your job is writing the blogs right that's what I was that was my perception of product marketing she felt the gap I couldn't have been more wrong and I've learned how much of an important function it is to bring something to market and I've been very humbled by being able to learn a lot from her as well about the role."
Raaz Herzberg admits his initial ignorance about the role of product marketing was a significant mistake, stemming from his product and engineering background. He initially perceived product marketing as merely writing blogs, a misconception he now recognizes as fundamentally wrong, highlighting the critical function of product marketing in bringing a product to market.
"I think brand is underrated meaning people spend a lot of time doing things that will impact a number on the board deck like pipeline numbers and having now
Resources
External Resources
Books
- "The Purple Cow" by Seth Godin - Mentioned as an example of a marketing concept emphasizing differentiation.
Articles & Papers
- "Forbes' list of the top 100 startup employers for 2024" (Forbes) - Mentioned as an award received by Secureframe.
- "G2's best software awards for higher satisfaction products" (G2) - Mentioned as an award received by Secureframe.
- "2024 Cybersecurity Excellence Awards" (Cybersecurity Excellence Awards) - Mentioned as an award received by Secureframe.
Tools & Software
- Azure Sentinel - Mentioned as a Microsoft security product led by the speaker.
- Miro's Innovation Workspace - Discussed for its ability to help structure thinking, synthesize information, and generate investment memos.
- Pendo - Discussed as a no-code software experience management platform used to improve software by seeing user pain points, guiding users, and improving UI.
- Secureframe - Discussed as a platform that simplifies information security and compliance through AI and automation.
People
- Doug Leone - Mentioned as a respected investor from whom the speaker has learned.
- Elon Musk - Mentioned as an example of a founder who sells into the US market from Europe.
- Inon - Mentioned as Wiz's co-founder and VP of Engineering.
- John McMahon - Mentioned as a sales leader who provided advice on connecting with customers.
- Mael - Mentioned as a guest from Base44 who discussed code.
- Raaz Herzberg - Mentioned as the Chief Marketing Officer and VP Product Strategy at Wiz.
- Roy - Mentioned as Wiz's CEO and co-founder.
- Seth Godin - Mentioned as a famous marketer who talks about the "Purple Cow" concept.
- Shardul Shah - Mentioned as a respected investor from whom the speaker has learned.
Organizations & Institutions
- Microsoft - Mentioned as a company where the founders of Wiz previously worked and learned about enterprise and scale.
- Wiz - Mentioned as the fastest-growing cloud security company.
Websites & Online Resources
- miro.com - Mentioned as the website for Miro.
- pendo.io - Mentioned as the website for Pendo.
- secureframe.com - Mentioned as the website for Secureframe.
Other Resources
- Cloud Security - Mentioned as the primary domain that Wiz addresses.
- "The Wiz Way" - Mentioned as an internal approach to doing things untraditionally.