Master Difficult Conversations with the PLAN Framework
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Resources & Recommendations
Books
- "Influence: The Psychology of Persuasion" by Robert Cialdini - This book explores various strategies of influence and how they work within conversations.
People Mentioned
- Desmond O'Neill (Former Secret Service Agent) - The main guest of the episode, sharing his expertise on communication, interrogation techniques, and leadership.
- Vern Pearson (Prosecuting Attorney for El Dorado County, California) - A colleague of Desmond O'Neill, mentioned in the context of the Jaycee Dugard and Michaela Garrett case.
- Stephen Covey - Mentioned for his quote: "Most people don't listen with the intent to understand, they listen with the intent to reply."
- Evy Pomponius (Desmond O'Neill's wife) - Mentioned in a personal anecdote about decision-making and differing perspectives.
- Simon Sinek - Referenced for his advice that "most of the time people just want you to sit in the mud with them" rather than offer solutions.
- Barack Obama (Former US President) - Referenced for his commentary on making high-stakes decisions with low certainty, specifically regarding the Bin Laden raid.
- Phillip Garrido - The kidnapper of Jaycee Dugard, whose case was discussed by Desmond O'Neill in relation to interview techniques.
- Nancy Garrido - Phillip Garrido's wife and accomplice in the kidnapping of Jaycee Dugard.
- Jaycee Dugard - An 11-year-old girl who was kidnapped and held captive for 18 years, her case was used as an example in the discussion of interrogation.
- Michaela Garrett - A missing girl whose case was investigated, with Phillip Garrido being a suspect, as discussed by Desmond O'Neill.
Organizations & Institutions
- FBI - An organization where Desmond O'Neill trained elite teams on interrogation techniques.
- CIA - An organization where Desmond O'Neill trained elite teams on interrogation techniques.
- Naval Postgraduate School - Where Desmond O'Neill pursued his master's degree and researched interviewing methods.
- High Value Detainee Interrogation Group (HIG) - A three-pronged organization focused on research, practice, and training in interrogations, which Desmond O'Neill became involved with.
Tools & Software
- Adobe Express - A tool mentioned by the host for designing book covers and other creative projects.
Courses & Educational Resources
- Beyond Bulletproof - A training platform hosted by Evy and Desmond O'Neill, focused on helping people think, act, and lead with purpose.
Websites & Online Resources
- Adobe.ly/onebetter - A link provided for downloading Adobe Express and accessing the "one better guide."
- Functionhealth.com/dc - A website for Function Health, a sponsor providing advanced lab tests for personal health insights.
Other Resources
- Conversation Cards - A product developed by the podcast host, designed to facilitate deep and intimate conversations.