Audio's Authentic Storytelling Builds Unified Brand Connections
TL;DR
- Audio's inherent ability to foster deep emotional connection and trust allows brands to build lasting relationships with audiences, making it a powerful tool for driving performance beyond traditional advertising.
- Authentic, human storytelling is the key differentiator in today's media landscape, captivating audiences across podcasts and radio by fostering genuine connection rather than relying on scripted content.
- Treating B2B and B2C marketing as a unified brand voice, rather than separate silos, is crucial for consistent messaging and authentic connection with all customer segments.
- Empowering creators with bullet points instead of scripts allows them to tell stories authentically in their own voice, leading to more resonant brand connections and better results.
- Embracing an entrepreneurial, "scrappy" spirit within a unified "One Odyssey" structure encourages innovation and accountability, driving growth through fearless experimentation and bold creativity.
- Leveraging iconic local brands and podcasts amplifies their unique community resonance, while simultaneously elevating the overarching company brand through integrated storytelling and fan engagement.
Deep Dive
Audio's unique power to forge deep connections and build trust offers marketers a potent, often underutilized, tool for brand growth. Jenny Nelson, CMO of Audacy, emphasizes that this power stems from authentic, human-driven storytelling, whether in traditional radio, podcasts, or other audio formats. The challenge for modern marketers lies in integrating this authentic voice across both business-to-consumer (B2C) and business-to-business (B2B) channels, treating them as a unified brand narrative rather than separate silos.
The core of Nelson's argument rests on the profound impact of authentic storytelling in audio. This authenticity is crucial for capturing audience attention and fostering genuine connection, which then naturally extends to brands. When creators are given the freedom to tell stories in their own voice, rather than adhering to rigid scripts, the resulting content resonates more deeply with listeners. This approach applies equally to media content and advertising, where brands can leverage the trusted voices of creators to convey their message effectively. Nelson highlights that this extends to B2B marketing as well, where thought leadership and insights, delivered authentically, can propel brands forward. The implication is that successful audio marketing, and by extension, brand building, depends on understanding and empowering these authentic voices, allowing them to connect with audiences in a way that feels genuine and impactful.
Nelson advocates for a unified approach to brand messaging, particularly bridging the gap between B2C and B2B strategies. She notes that many organizations, like Audacy itself with its iconic local radio brands and podcasts under the corporate umbrella, face the challenge of maintaining distinct brand identities while projecting a cohesive corporate presence. This mirrors the challenges faced by large consumer packaged goods companies. The key takeaway is that a single, authentic brand voice across all platforms and audiences is paramount. Furthermore, Nelson stresses the importance of being "fearless and unapologetically Odyssey" -- encouraging experimentation, embracing change, and operating as a unified team. This boldness, combined with a deep understanding of fans and local communities, allows brands to evolve and thrive, driving growth through audience engagement, revenue, and content consumption. The ultimate message is that audio's inherent ability to connect deeply, when harnessed through authentic storytelling and a unified brand strategy, provides a significant advantage in today's complex marketing landscape.
Action Items
- Audit audio content strategy: Identify 3-5 key brand voice elements to ensure consistency across B2B and B2C communications.
- Develop creator brief template: Define 3-5 bullet points for campaign execution to empower authentic storytelling and audience connection.
- Implement unified team structure: Establish cross-functional collaboration protocols between digital and traditional audio departments to foster agile marketing.
- Test creative activation approach: Pilot 2-3 campaigns with creators, providing minimal scripting and allowing for their unique storytelling.
- Measure brand resonance: Track audience engagement metrics across 5-10 audio platforms to assess the impact of authentic storytelling.
Key Quotes
"Audio has always evolved, right? Like the way that what we're doing at Audacy is really looking at how can we get our content in all the ways that people are consuming it. And I think about the way that I consume media today, and it's totally different than it was even two years ago. I look at the way that my kids consume, and I walked into my son's room, he's 17, and he was playing a video game, he had his homework in front of him, and he was watching something on his phone. And I said, 'What are you doing?' And he said, 'I'm listening to a podcast.' Didn't say, 'I'm watching a podcast.' He said, 'I'm listening to a podcast.' And that's really telling about where we're going."
Jenny Nelson explains that audio consumption is rapidly changing, with listeners integrating audio content into various activities and platforms. She highlights how younger generations, like her son, often refer to watching podcasts as "listening," indicating a shift in how people engage with audio content across different media. This evolution suggests that audio's presence will continue to expand and adapt to diverse consumption habits.
"The best content out there right now is all about authentic storytelling. And I think whether it's your morning radio show that you're listening to on the drive to work, or the podcast that you're listening to when you're working out, or, you know, what you're listening to on your smart speaker when you're cooking dinner, we're captivated by storytelling and really feeling like you want to learn more about the story, that you want that authentic human connection. And I think that that's what really breaks through today."
Jenny Nelson emphasizes the critical role of authentic storytelling in capturing audience attention across all audio formats. She argues that whether it's radio, podcasts, or smart speaker content, listeners are drawn to narratives that foster a genuine human connection. Nelson believes this authentic approach is the key differentiator for content that succeeds in today's media landscape.
"Audio is one of the most powerful tools in a marketer's toolbox. It reaches locally, builds trust, and drives performance. So say more about that."
Jenny Nelson asserts that audio is a highly effective marketing tool due to its ability to connect with audiences on a local level, foster trust, and ultimately drive measurable results. She suggests that the intimate nature of audio content allows brands to build deeper relationships with consumers. Nelson's statement underscores the strategic value of audio in a marketer's arsenal.
"Let us do our thing. Like, let us tell the story. Don't give me a script, give me bullet points so that I can tell the story in my way because it's going to connect more than, than anything else."
Jenny Nelson relays a key piece of advice from creators regarding advertising partnerships. She explains that creators find their work most effective when given flexibility to tell a story in their own authentic voice, rather than adhering to a rigid script. Nelson highlights that this approach leads to a stronger connection with the audience.
"We need to be much more integrated. So tonight I'm on stage with Leah Reese Dennis, who's our head of podcasts. We're doing this together. And I think that we're today really working to be more unified, one Audacy, and structuring the team so that we can support that. And I know that that Kelly, our CEO, is really focused on being one team, one Audacy. And I think we've made some pretty monumental moves to become one organization rather than separate teams."
Jenny Nelson discusses Audacy's strategic shift towards greater integration and a unified team structure. She explains that the company is moving away from siloed operations, emphasizing collaboration between departments like podcasts and the broader organization. Nelson indicates that this unified approach, driven by leadership, is crucial for the company's future success.
Resources
External Resources
Articles & Papers
- "The Creator Effect" - Mentioned as a report discussing best practices for advertisers working with creators.
People
- Jenny Nelson - Chief Marketing Officer of Audacy.
- Jim Stengel - Host of The CMO Podcast.
- Matt Spiegel - EVP of True Audience Growth Strategy at TransUnion.
- Kevin Bacon - Mentioned as a participant at the IAB Annual Leadership Meeting.
- Boza of St. John - Mentioned as a participant at the IAB Annual Leadership Meeting.
- Remy Bader - Mentioned as a participant at the IAB Annual Leadership Meeting.
- Bob Iger - Mentioned as a speaker at the ANA Masters of Marketing.
- Michael Jordan - Mentioned in relation to a memorable live event experience.
- Allen Iverson - Mentioned in relation to a memorable live event experience.
- Leah Reese Dennis - Head of Podcasts at Audacy.
Organizations & Institutions
- Audacy - One of the nation's leading multi-platform audio content and entertainment companies.
- The Moth - Storytellers who perform live events and have a podcast version.
- Unilever - Mentioned as a company facing similar brand challenges to Audacy.
- Procter & Gamble (P&G) - Mentioned as a company facing similar brand challenges to Audacy.
- NFL (National Football League) - Used as an example of a corporate brand versus individual team brands.
- BBDO - Advertising agency where Jenny Nelson started her career.
- Susquehanna Radio - Company where Jenny Nelson worked in the audio industry.
- Iheartmedia - Mentioned as a leading multi-platform audio content and entertainment company.
- ANA (Association of National Advertisers) - Organization hosting the Masters of Marketing event.
- TransUnion - Partner of The CMO Podcast, providing data, identity insights, and measurement tools.
- Deloitte - Sponsor of The CMO Podcast, offering the Deloitte CMO Program.
- IAB (Interactive Advertising Bureau) - Organization hosting the Annual Leadership Meeting.
- Stellantis - Company whose CMO was met at the ANA Masters of Marketing.
- Unicef - Organization represented at the ANA Masters of Marketing.
- Visa - Organization represented at the ANA Masters of Marketing.
- Afflac - Organization represented at the ANA Masters of Marketing.
- Mogul - Athlete influence platform with college athlete influencers.
- VIVE - Production company for The CMO Podcast.
- Vayner - Program offered by VIVE.
- Nike - Brand mentioned for impactful advertising.
- Gillette - Brand mentioned for impactful advertising.
- Thomas's English Muffins - Brand mentioned for early advertising impact.
Websites & Online Resources
- cmo.deloitte.com - Website for the Deloitte CMO Program.
- iab.com/alm - Website for the IAB Annual Leadership Meeting.
- transunion.com/clarity - Website for TransUnion's clarity solutions.
Podcasts & Audio
- The CMO Podcast - Podcast hosted by Jim Stengel.
- Required - Podcast mentioned for its long format.
- NPR - News and information source.
Other Resources
- Audio Marketing - Discussed as a powerful tool for marketers.
- B2B/B2C Connection - Concept discussed regarding unified brand voice.
- Authentic Storytelling - Identified as a key element for content that breaks through.
- Creator Economy - Discussed in relation to leveraging talent for brands.
- Odyssey Brand Launch - Initiative mentioned as a significant and exciting project.
- We Can Survive - Large event hosted by Audacy in New York.
- The West Wing - Television show that resonated with Jenny Nelson.
- The Man from U.N.C.L.E. - Television show mentioned by Jim Stengel.
- James Bond - Film franchise mentioned by Jim Stengel.
- North Toward Home - Book mentioned by Jim Stengel.
- The Economist - Podcast mentioned for daily news.