Ignite Emotion, Simplify Structure, Spread Excellence

Resources

Books

• "Scaling Up Excellence: Getting to More Without Settling for Less" by Bob Sutton and Huggy Rao - This book is the basis for the episode's discussion on how to successfully scale initiatives and innovations within a company.
• "The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder" by Bob Sutton - This is Bob Sutton's latest book from 2024, mentioned as a related work on leadership and organizational effectiveness.

Research & Studies

• 100,000 Lives Campaign (Institute for Health Improvement) - This campaign is used as an example of how to spread excellence by linking a "hot cause" (emotional arousal) to a "cool solution" (evidence-based practices), leading to a significant reduction in preventable deaths.

People Mentioned

• Bob Sutton (Organizational Psychologist, Stanford Professor) - Co-author of "Scaling Up Excellence" and the primary expert featured in the episode, discussing principles of scaling.
• Huggy Rao (Colleague of Bob Sutton) - Co-author of "Scaling Up Excellence," who studied leaders who successfully scaled initiatives.
• Julia Kirby (Former HBR Editor at Large) - Conducted the interview with Bob Sutton for the HBR Ideacast in 2014.
• Gary Hamel - Mentioned in the context of bureaucracy, with the podcast's perspective differing from his views on tearing down bureaucracy.
• Chris Fry (Head of Engineering at Twitter, formerly Head of Development Organization at Salesforce.com) - His insights on providing just enough structure and process for people to be successful are discussed.
• Louise Lang (Leader of the Tiger Team at Kaiser Permanente) - Led the team responsible for spreading the implementation of computerized medical records across Kaiser Permanente.
• Jim Collins - His famous book "Good to Great" is referenced with a play on the title for the concept of "Bad to Great."
• Claudia Kochka (Scaling hero at Proctor & Gamble) - Her perspective on the need for daily impatience combined with a long-term realization of the effort required for scaling is highlighted.
• A.G. Lafley (Former CEO of Proctor & Gamble) - Mentioned as someone who encouraged Claudia Kochka to keep pushing on scaling efforts.
• Bonnie Simmy (Scaling hero at Jet Blue) - A middle manager and pilot who made significant operational changes, illustrating that scaling can start from any level.
• Mike Schrofer/Schrop (Facebook) - Mentioned as a source for understanding Facebook's approach to scaling and maintaining culture.
• Chris Cox (Head of Product at Facebook) - Mentioned alongside Mike Schrofer regarding Facebook's scaling practices.

Organizations & Institutions

• Stanford University - Where Bob Sutton has taught management science for over 40 years.
• HBR (Harvard Business Review) - The publisher of the podcast and the source of the case studies and expert interviews.
• Institute for Health Improvement - A small nonprofit in Boston that led the 100,000 Lives Campaign.
• Google - Used as an example of a company that scaled significantly.
• Pulse - A startup mentioned as a case study for scaling.
• Delfina Pizza - A San Francisco restaurant mentioned as an example of scaling a restaurant business.
• Salesforce.com - Mentioned in relation to Chris Fry's previous role.
• Twitter - Mentioned in relation to Chris Fry's current role.
• Kaiser Permanente - A large healthcare system used as a case study for the spread of computerized medical records.
• Wyeth - A company mentioned for its manufacturing improvements and how teams were trained to help train others.
• Cost Plus - A set of retail stores on the West Coast that were turned around, used as a case study for eliminating bad behavior and norms.
• Facebook - Used as a prime example of an organization that scaled rapidly while focusing on maintaining a consistent mindset and culture.
• Zinga - Mentioned as an example of a company that scaled quickly but potentially lost control of its culture, though noted as possibly improving.
• Proctor & Gamble - A large company where Claudia Kochka helped spread innovation practices.
• Jet Blue - Where Bonnie Simmy made significant operational changes.

Websites & Online Resources

• rovo.com - Mentioned in an ad segment for Rovo, an AI powered teammate by Atlassian.
• arm.com - Mentioned in an ad segment for Arm, an AI compute platform.
• hbr.org - The website for Harvard Business Review, where listeners can find more resources.

Other Resources

• Rovo (AI powered teammate by Atlassian) - Mentioned in an ad segment as a tool to streamline workflows with AI powered search, chat, and agents.
• Arm (AI compute platform) - Mentioned in an ad segment as an AI compute platform trusted by global leaders.