Design Thinking: Overcoming Bias, Unleashing Innovation

Resources

Books

• "Why Design Thinking Works" by Jeanne Liedtka - This article is based on this book and explores how design thinking facilitates innovation.

Articles & Papers

• "Why Design Thinking Works" (Harvard Business Review, September-October 2018 issue) - This article, narrated in the episode, explains the principles and benefits of design thinking for innovation.
• "Management is Much More Than a Science" by Roger L. Martin and Tony Goldby Smith (HBR, September-October 2017) - Referenced for framing discussions around feasibility in design thinking.

People Mentioned

• Jeanne Liedtka (Author of "Why Design Thinking Works", Professor of Business Administration at the University of Virginia's Darden School of Business) - The author of the article and the central figure behind the concepts discussed.
• Karen Hanson (Formerly Head of Design Innovation at Intuit, now Facebook's Design Product Director) - Quoted on the importance of structure in changing people's behavior.
• Katie Gaudion (Design team member at Kingwood Trust) - Provided an example of immersion in user experience through her work with Pete.
• Peter Roberts (Vice President of Population Health at Children's Health System of Texas) - Led the application of design thinking to reimagine their business model.
• Marlesa Rivera (Quality Control Officer at White River Indian Reservation Hospital) - Led a team using design thinking to reduce emergency room wait times.
• Don Campbell (Professor of Medicine at Monash Health) - Co-proposed an experiment for the Monash Watch program.
• Keith Stockman (Manager of Operations Research at Monash Health) - Co-proposed an experiment for the Monash Watch program.

Organizations & Institutions

• Kingwood Trust - A UK charity that served as a case study for design thinking with individuals with autism.
• Monash Health - An Australian healthcare system that provided examples of design thinking application in improving patient care and using telemedicine.
• Children's Health System of Texas - A pediatric medical center that used design thinking to create a new community-centered wellness ecosystem.
• U.S. Department of Health and Human Services (Ignite Accelerator Program) - Mentioned for a case study on reducing emergency room wait times.
• White River Indian Reservation Hospital - A hospital where a design thinking team worked to reduce wait times.
• Johns Hopkins Hospital - Mentioned as a source of an initial concept for reducing wait times.
• Kaiser Permanente - Used an example of testing a new medical office building layout with design thinking.

Websites & Online Resources

• hbr.org - The website for Harvard Business Review, where more content from experts can be found.
• ravo.com - Mentioned as the website for Rovo by Atlassian.
• savantwealth.com/podcast - The website to schedule a free consultation with Savant Wealth Management.

Other Resources

• Rovo by Atlassian - An AI-powered teammate tool to streamline workflows.
• Deels - An HR, payroll, and finance platform.
• Savant Wealth Management - A financial advisory firm offering free consultations.
• Total Quality Management (TQM) - Mentioned as a past "social technology" that led to significant improvements in manufacturing.
• Kanban cards, Quality circles - Examples of tools used in Total Quality Management.
• Ethnographic research - A method used in the design thinking discovery process.
• Gallery walk - A specific design thinking exercise for sensemaking.
• Minimum Viable Products (MVPs) - A concept from lean startups, contrasted with design thinking prototypes.
• Monash Watch - A program at Monash Health aimed at using telemedicine.