Africa's Rise: Standard Bank's Purpose-Driven Growth Strategy

Resources

Books

• "The Brothers Karamazov" by Fyodor Dostoevsky - Mentioned as a book admired by the speaker's father, representing a value for education and intellectual depth within his family.

People Mentioned

• Fyodor Dostoevsky - Author of "The Brothers Karamazov," a book that influenced the speaker's family's value for education.
• David Quandro - An audience member who asked a question about ensuring organizational purpose filters down, which the speaker addressed.
• Eric Mendoza - An audience member who asked about investment opportunities in Africa.

Organizations & Institutions

• Standard Bank - Africa's largest bank and biggest lender by assets, the organization where the speaker, Sim Shabalala, is CEO.
• Sacred Heart College - The Catholic school the speaker attended in South Africa.
• University of Notre Dame - Where the speaker pursued his Master's degree in Public International Law.
• Johannesburg Stock Exchange (JSE) - The stock exchange where Capitec is listed.
• B20 - An organization where the speaker chairs the Finance and Infrastructure Task Force, advocating for policy changes related to African projects.
• G20 - An international forum that was being presided over by South Africa at the time of the podcast.

Courses & Educational Resources

• Online courses on AI - 7,100 employees at Standard Bank have completed these courses, indicating a focus on upskilling staff in artificial intelligence.

Tools & Software

• SAP - Core banking system software used by Standard Bank to improve customer experience.
• Finacle - Core banking system software used by Standard Bank.
• AWS - Amazon Web Services, mentioned for its role in improving customer experience through hyper-personalization and predictive AI.
• Copilot - A tool that the speaker believes would not have been able to handle a specific client complaint, highlighting the need for human empathy.
• ChatGPT - A generative AI tool that the speaker believes would not have been able to handle a specific client complaint, emphasizing the importance of human interaction.
• Prompt library - A resource used by 10,000 Standard Bank staff for generative AI, indicating its integration into daily work.

Websites & Online Resources

• aws.com/sports - A website mentioned for learning how sports leagues are using AWS AI.
• hbr.org/subscribe - The website to visit to subscribe to Harvard Business Review.

Other Resources

• M-Pesa - A mobile payment service in East Africa, cited as an example of innovation in payments and financial inclusion.
• Capitec - A company mentioned as a "unicorn" that started in 2012 and provides services to millions of people, showcasing innovation and inclusivity in banking.
• Crypto - Cryptocurrencies are discussed in contrast to traditional banking, highlighting their anonymity and removal of trust elements.
• Basel standard setters - Mentioned in the context of advocating for rethinking capital allocation to African infrastructure projects.
• Rating agencies - Discussed regarding their potential misapplication of data in rating African sovereigns.
• Lobito Corridor - Mentioned as a significant opportunity for infrastructure investment in Africa.
• Port of Dar es Salaam - Mentioned as a significant opportunity for infrastructure investment in Africa.
• Durban Corridor - Mentioned as a significant opportunity for infrastructure investment in Africa.